If you purchased an eGift and it has not been received, you might suggest to the recipient that they check their spam or promotional folders. If they are still unable to locate the gift, you can resend the gift through your manage gift page (found under 'gift' within your account profile menu – see below).
For more information about tracking or managing gifts please visit this page.
If you are still experiencing issues, you can contact our Support Team by submitting a request here, and we will be happy to help assist you.
