Some frequently asked questions about using MasterClass via the Verizon +play partnership.
- Please note that this FAQ article contains information that is specific to members who are signed up via Verizon +Play, so it may not apply if you signed up using another means.
I have an active membership with MasterClass, can I claim this Verizon +play offer?
No, only users that do not have an active membership with MasterClass are eligible.
When I input my email to create a MasterClass account, it says the email is already tied to an account, what do I do?
If you receive an error when trying to create an account that says “That email has already been taken”, click the “Sign-In'' button at the bottom of the window and sign-in with your existing credentials. You can then follow the prompts on the screen to see if you’re eligible to activate MasterClass with Verizon +play membership.
What do I do if I used to have a MasterClass account that has since expired and I want to activate my MasterClass with Verizon +play?
If you are an expired subscriber and want to activate Verizon +play MasterClass 3 Months on Us Offer, simply sign-in to your Verizon +play account, and follow the steps to signup for a MasterClass membership. Once you follow the prompts and arrive at MasterClass and are prompted to create an account select sign-in instead. Once on the sign-in page you can log into your MasterClass account using the email and password for your expired MasterClass membership.
Why am I receiving a message that I am not able to redeem Verizon +play MasterClass 3 Months on Us Offer?
If you see a message that you are not able to redeem Verizon +play MasterClass 3 Months on Us Offer, it means that you are an existing subscriber of MasterClass. Verizon +play MasterClass 3 Months on Us Offer is only for new members of MasterClass. For more information on billing and eligibility, please contact Verizon and view their offer terms.
Why am I receiving a message that my link has expired when I try to go to MasterClass?
If you see this message, it means that the Verizon +play with MasterClass membership has either been: invalidated, expired, redeemed, refunded or cancelled. For more information on subscription management, please contact Verizon.
How do I cancel my MasterClass with Verizon +play membership?
To cancel your membership, log into your MasterClass account, and visit the “Settings” page you can then follow the link to the Verzion +play to cancel. Alternatively, you can visit the Verizon +play dashboard directly to manage your subscription.
Please note that if you are on Verizon +play MasterClass 3 Months on Us Offer and cancel before the 3-month period is over, your access will end at the end of the month in which you requested to cancel.
Why am I getting an email that my MasterClass account has been cancelled?
There are a few reasons why your MasterClass account would have been cancelled, including: cancellation of Verizon +play services, suspension due to non payment etc. Please contact Verizon support for more information.
How do I update my payment method?
Since your MasterClass membership is billed through Verizon, please update your payment method through Verizon +play dashboard.
I created an account but my login isn’t working?
If your login is not working, it is possible that your account has not been activated. Please navigate back to Verizon +play dashboard to add MasterClass to your account again. This will trigger another activation (NOTE: ensure that you click “Get started” at the end of the sign-up process).
Why am I getting an error message that I cannot redeem a gift?
If you have a MasterClass membership through Verizon +play, you are not able to redeem gifts.
I have a question about my MasterClass membership charge or bill.
Your Verizon +play MasterClass Membership is managed through Verizon +play dashboard, and all billing questions should be directed to Verizon support.
If you have more questions, please contact us. We are always happy to help!
