Analytics
How can I view progress on a course?
You can view progress of your members on any course by navigating to Reports > Course Progress page and selecting a course by typing to filter all courses (classes, series and playlists).
The Course Progress page provides you with an overview of the course's overall completion percentage, the date it was shared, and the person who shared it.
To access progress for any course that has been shared, you can click the "View Progress” button on a course listed on the Shared Content page within your Admin Dashboard. This button will redirect to the Course Progress page under Reports, where you can track the progress of course completion.
🗒️: If user progress for individual tracking is enabled, you willalso be able to see the last engagement status and the percentage of completion. However, if this feature is turned off, you will only have visibility into who the course was shared with, without specific progress details. Reach out to your rep to turn this on for your company and ask for consent from users.
You can choose to only view progress for users who were assigned or recommended this course, or any user from the organization who already took the course.
You can also filter results by team.
How can I see more detailed watch data for individual users?
To better understand and track your team's progress, MasterClass at Work provides the Member Leaderboard page. This article will guide you through its features and how to access more detailed watch data for your users.
By default, the new Member Leaderboard page gives you aggregated classes started and lessons started for your individual users.
For organizations that wish to dive deeper into individual user metrics, we provide an option to access more granular data at the license level.
In order to do so, we will prompt users to individually grant consent to allow their organization to view their class progress and completions. If consent is granted, you'll have access to detailed metrics for each course a consenting user has watched. These metrics, located in the downloadable CSV report, are:
- Course Title
- Course Type
- Course Duration (in mins)
- % Completed
- Date Started
- Date Completed
- Date Last Accessed
- Course Primary Skill
See here for details on how those metrics are defined. Data for users who do not grant consent will not be displayed in the CSV download.
To turn on Individual User Analytics, follow these steps :
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Reach out to your Masterclass At Work representative, or send an email to atwork@masterclass.com to better understand the behavior of turning this feature on for your users.
- See the template located in the Admin Resource Center titled “Individual User Tracking Request Template” for information on how you can request to turn this feature on. The Admin Resource Center is currently only available to All Access Admin.
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Communicate to your organization informing them that you have opted in to viewing individual user analytics and to please accept consent so your organization can better report on user engagement.
- See the template located in the Admin Resource Center titled “Individual User Tracking Organization Communication Template” for information on how to update the users in your organization of the change. The Admin Resource Center is currently only available to All Access Admin.
- A MasterClass At Work representative will turn on User Level Analytics for your organization and inform you once that is complete.
