Some frequently asked questions about using MasterClass via the Optus SubHub partnership.
- Please note that this FAQ article contains information that is specific to members who are signed up via the Optus SubHub, so it may not apply if you signed up using another means.
Why am I receiving a message that I have to contact MasterClass to claim my MasterClass with Optus Membership?
This message means that you may be an existing subscriber of MasterClass so we have to work out a few things on our side to ensure that you can activate the Optus Subhub membership. Please submit a request to our Member Support Team.
When I input my email to create a MasterClass account, it says the email is already tied to an account, what do I do?
If you receive an error when trying to create an account that says “That email has already been taken”, click the “Sign-In'' button at the bottom of the window and sign-in with your existing credentials. You can then follow the prompts on the screen to see if you’re eligible to activate MasterClass with Optus membership.
What do I do if I used to have a MasterClass account that has since expired and I want to activate my MasterClass with Optus membership?
If you are an expired subscriber and want to activate Optus’ MasterClass 3 Months on Us Offer, simply sign-in to your Optus SubHub account, and follow the steps to signup for a MasterClass membership. Once you follow the prompts and arrive at MasterClass and are prompted to create an account select sign-in instead. Once on the sign-in page you can log into your MasterClass account using the email and password for your expired MasterClass membership.
Why am I receiving a message that I am not able to redeem Optus’ MasterClass 3 Months on Us Offer?
If you see a message that you are not able to redeem Optus’ MasterClass 3 Months on Us Offer, it means that you are an existing subscriber of MasterClass. Optus’ MasterClass 3 Months on Us Offer is only for new members of MasterClass. For more information on billing and eligibility, please contact Optus and view their offer terms.
Why am I receiving a message that my link has expired when I try to go to MasterClass?
If you see this message, it means that the Optus with MasterClass membership has either been: invalidated, expired, redeemed, refunded or cancelled. For more information on subscription management, please contact Optus.
How do I cancel my MasterClass with Optus membership?
To cancel your membership, log into your MasterClass account, and visit the “Settings” page you can then follow the link to the Optus SubHub to cancel. Alternatively, you can visit the Optus SubHub directly to manage your subscription.
Please note that if you are on Optus’ MasterClass 3 Months on Us Offer and cancel before the 3-month period is over, your access will end at the end of the month in which you requested to cancel.
Why am I getting an email that my MasterClass account has been cancelled?
There are a few reasons why your MasterClass account would have been cancelled, including: cancellation of Optus services, suspension due to non payment etc. Please contact Optus for more information.
How do I update my payment method?
Since your MasterClass membership is billed through Optus, please update your payment method through Optus SubHub.
I created an account but my login isn’t working?
If your login is not working, it is possible that your account has not been activated. Please navigate back to Optus SubHub to add MasterClass to your account again. This will trigger another activation (NOTE: ensure that you click “Get started” at the end of the sign-up process).
Why am I getting an error message that I cannot redeem a gift?
If you have a MasterClass membership through Optus, you are not able to redeem gifts.
I have a question about my MasterClass membership charge or bill.
Your SubHub MasterClass Membership is managed through Optus SubHub, and all billing questions should be directed to Optus support.
If you have more questions, please contact us. We are always happy to help!
