How do I add another person to my Duo or Family Plan?
The Account Holder's profile for your MasterClass account is automatically added during the sign-up process*. To add a new profile:
- Log into your account
- Select your Profile
- On a web browser, it is located in the top right corner
- Select Profiles option
- Select '+' Add Profile
- Enter a profile name
- Upload a new profile image (optional)
- Select Continue
*The Account Holder's profile is the subscription holder’s profile. This profile cannot be deleted.
Note: This feature is currently available only on the website. Your MasterClass account and any profiles can be accessed using the Account Holder’s login credentials.
More information about how to create and manage profiles can be found here.
Will people on my plan have their own profiles and progress tracked separately?
With multiple profiles, friends and family are able to track their own progress separately by viewing classes within their unique profile. This allows multiple people to learn, browse and view the way they want—without interrupting each other.
While classes can be viewed from different profiles, at this time Sessions are only available to be viewed on the account holder’s profile. If friends or family want to view Sessions they would need to view it under the main profile. We are hoping to add Sessions to multiple profiles sometime in the future.
I bought the Premium plan, now I see the Family Plan available on masterclass.com, how can I upgrade to it?
The Premium plan has been converted to the Family plan. You already have access to all the features of our Family Plan.
I see different plan names than what I purchased – will my experience change?
The Standard, Plus, and Premium plans have been converted to Individual, Duo and Family Plans, respectively. Your experience remains the same and you will maintain access to the same features.
I logged in with Google or Facebook. How can I add people to my Duo or Family plan?
If you don't want to use your Google or Facebook credentials across multiple devices to access MasterClass, please contact support to set up your email and password with MasterClass instead. This will allow you to login with MasterClass credentials on multiple devices for your membership plan.
As a Duo or Family plan member, can multiple people within a shared plan enroll in the same Session class?
At this time we only allow one user to enroll in a specific Session class at a time. However, other shared users can enroll in different Session courses at the same time.
What is your 30-day satisfaction guarantee?
If you are not satisfied with your MasterClass membership we will honor a full refund within the first 30-days of your purchase. For more details on how to request a refund please visit this page.
If you have more questions, please contact us. We are always happy to help!
